In-app chat, online 24/7
The fastest way to reach us is the support chat inside the app: open Profile, then Help & Support. Every conversation gets a ticket number you can use to follow up later.
Email support
Can't get into the app? Email us instead. We handle account, payment, merchant, POS, privacy, data deletion, KYC, card, NFC, QR, lending, and Palm Pay questions.
Contact supportWhat to include
- Your registered phone number or email address.
- Your account type: consumer, merchant, POS staff, or admin contact.
- The transaction reference, receipt number, terminal ID, or ticket number if you have one.
- What happened, in your own words, plus any screenshots that show it.
- For account deletion, use account-deletion.html.
Community links
Telegram Channel
Official announcements and product updates.
Open channel
Telegram Group
Community discussion and general questions.
Open group